Dr. Ross received a Bachelor of Science in Physical Therapy from the University of Michigan, in Ann Arbor, Michigan(1975). Her clinical practice has included diverse in-patient care and rehabilitation and pediatrics (in-patient and out-patient) with particular focus on high-risk infants in the NICU.
In her pursuit of being an educator, she earned a Masters of Medical Science in Physical Therapy from Emory University(1982), in Atlanta, Georgia, with emphases in Education and Pediatrics. During her masters training she was exposed to content related to interpersonal skills in communication, which planted the seeds for her passion in this area. Through numerous continuing education workshops, including becoming a faculty member of the Institute for Healthcare Communication (IHC)(2007), formerly the Bayer Institute, she developed her abilities in teaching professional communication skills to healthcare professionals.
Dr. Ross spent the first 5 years of her teaching career in the Physical Therapy Program at Oakland University, in Rochester, Michigan. She has been course developer/director and teacher in the Doctor of Physical Therapy Program at Duke University for 26 years (16 of which have focused on teaching communication skills) and has taught communication skills throughout the curriculum in the School of Medicine at Duke University for the past 8 years, including initial development of skills through advanced communication in complex situations. Dr. Ross developed, teaches and co-directs a year-long seminar in pre-health professions Masters of Biomedical Science, which includes communication skills, self-reflection, and other essential practice content outside the biological sciences.
Additionally, she has been the co-director for a biannual continuing education workshop that developed communication skills in practicing physicians. Dr. Ross earned her DPT degree from Marymount University(2009), in Arlington, Virginia, where she performed a research study to assess the effectiveness of the Psychosocial Aspects of Care course she teaches in the development of patient-centered attitudes in physical therapy students. She continues to study and pursue educational avenues to improve the communication skills for medical professionals.
Dr. Ross has focused her professional society association in the American Academy on Communication in Healthcare (AACH), where she has been a member since 2004, attended numerous conferences, has been named a Fellow and currently serves on the Board.