Dr. Norman Jensen

University of Wisconsin School of Medicine and Public Health

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University of Wisconsin School of Medicine and Public Health


Served as a teacher-clinician in primary care General Internal Medicine at the University of Wisconsin in Madison, WI from 1970 to 2018.  I was always most interested in basic research (how things worked) and in the physiian-patient relationship.  In mid career, feeling some professional burn-out, I went to UW Graduate School in Sociology - Social Psychology completing a Masters degree plus ABD.  My Master's thesis was on the topic of the "Function of the Speech Particle "OK" in patient-physician communication" using qualitative methodology, specifically Conversation Analysis.  I also learned that the work involved in the kind of research I found most valuable was not the work I most wanted to do each day.  I most enjoyed teaching and patient care and found that my social science training helped me become a more effective physician and clinical teacher and to be a more appreciative consumer of research results.  Then I became aware that my Sociology training was helpful in my teaching and patient care and that it was insufficient for what I wanted to learn.  Then I joined ACH at the time it was just getting organized (virtually a founding member) and realized quickly that here were teachers who could guide me where I wanted to go.  I was a member of the first formal class of FITs (a distance fellowship) and spent subsequently 15 years as a member of the ACH national faculty, facilitating at numerous summer courses and service in the national external education program, going on invitation to groups of clinicians at hospitals and clinics to improve clinical communication..  I facilitated one of the first ACH Train-the-Trainer courses at Mayo Clinic, Rochester, MN in 2008.  And served the organization on the Board of Directors for 6 years, 2 years as President and 2 years as Chair.  ACH has been my treasured professional home.  Now unfortunately health limitations has required me to be inactive sine 2018.